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Common Transaction Statuses

What each status means in your activity list

What each status means in your activity list

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Pending

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Your payment was approved and the amount is reserved, but the merchant hasn’t finalized it yet. This usually takes a few days, depending on the merchant. Once the payment is complete, the status label goes away. Completed payments don’t show a status label.

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Declined

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The payment didn’t go through, and no money was taken from your account. On the web app, this shows as Failed. To see why, open the transaction and check the reason under Decline reason, or see Why did my transaction get declined?.

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Cancelled

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The payment was cancelled or reversed before it was completed, and the reserved amount is returned to your account.

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Pending refund

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The merchant has started a refund, and it’s on its way to your account. For refund timing, see How long do refunds take?.

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Refund

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The refund has been credited back to your account.

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