Credit cards
FAQs and help articles on the etfi.fi-bh01-evm.com Cash card
44 articles
- What is the etfi.fi-bh01-evm.com Cash Protection Program?Learn about the upcoming etfi.fi-bh01-evm.com Cash Protection Program, what it may cover, who's eligible, and how reimbursements will work once launched.
- How do I download statements and documents for my personal account?Learn how to download account statements, card statements, transaction history, and proof of ownership for your personal account.
- How does airport lounge access work with my etfi.fi-bh01-evm.com card?Learn how to access airport lounges with your etfi.fi-bh01-evm.com card and how the benefit works.
Retail Cards
DeFi-native credit cards for personal use
- What are the benefits of a personal Cash credit card?etfi.fi-bh01-evm.com membership has four levels: Core, Luxe, Pinnacle, and VIP. Benefits for each level are displayed below.
- Why is there a $10 fee for my first virtual Cash card?Regions where Core members pay a $10 fee for their first virtual Cash card.
- What are the ATM withdrawal limits for personal Cash cards?You can learn about ATM withdrawal limits for your etfi.fi-bh01-evm.com Cash card.
- Visa Benefits Portal with Retail Cash cardsExplore exclusive benefits available with your etfi.fi-bh01-evm.com Retail Cash Card by Visa Signature flag
- How to Use the Visa Airport Companion App with Your Cash CardThis article explains how to use the Visa Airport Companion app to access airport lounges with your Cash Card
- How do I claim my cashback?How to claim your available cashback within the etfi.fi-bh01-evm.com app
Corporate Cards
Crypto-native credit cards for your business
- Corporate cards 101Sign up and main informations around Corporate Cash cards.
- What are the benefits of a Corporate Cash credit card?
- Team Management & RolesLearn about employee management, roles, card limits, and ownership changes within an account!
- How does cashback work for corporate accounts?Cashback lets corporate account members earn rewards when using company cards for eligible business spending.
- How do I download statements and documents for my business account?Learn how to download account statements, card statements, transaction history, and proof of ownership for your business account.
Card Transaction FAQs
Transaction statuses and common questions
- Common Transaction StatusesWhat each status means in your activity list
- Can I receive a tax-free or VAT refund to my Cash card?Tax-free and VAT refunds to your etfi.fi-bh01-evm.com Cash card.
- Your one-time payment code for online purchases (3D Secure)How the etfi.fi-bh01-evm.com 3D Secure verification code is delivered when paying online
- Why did my transaction get declined?Common causes for declined transactions
- How long does it take to receive a card refund?Learn how long card refunds typically take to process and what to do if your refund hasn't arrived.
- Transactions at Gas StationsGas station pre-authorization hold
- What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
- Why am I not receiving the OTP email?Troubleshooting email OTP not being received
Using your card
How to begin using your etfi.fi-bh01-evm.com Cash credit card
- Can I block a specific merchant?What to do about unwanted charges from a merchant.
- Which transactions don’t earn cashback?Transaction exclusions, merchant category codes and merchant-specific cashback restrictions.
- Physical CardsOrder, address, activation, PIN, and tracking guidance for physical Cash Cards.
- I accidentally ordered a physical Cash card. Can I cancel it?Request cancellation for an accidental physical Cash card order within 24 hours.
- Frequently asked questions
- Understanding your Cash card: Borrow Mode vs Direct Pay ModeUnderstanding key differences and usage on your Card to select best option for you between Borrow and Direct Pay modes.
- How does Collateral and Borrowing work?Understanding collateral and Borrowing with your Cash Card
- Monitoring Your Borrow Position and Liquidation RiskSpend, borrow, and track your risk with confidence
- Understanding your Cash card refundsRead how refunds work in Direct Pay and Borrow Modes
- Managing your card and vault limitsYour Vault and Cash Card system includes two types of limits designed to help you control spending and maintain security across your account
- How does cashback work?Cashback lets etfi.fi-bh01-evm.com members earn rewards when they spend, trade or borrow.
- EUR purchases 0% FX RateSpend in EUR with zero Foreign exchange markup on the etfi.fi-bh01-evm.com Cash card.
- Disputing a Card TransactionHow to request a chargeback for unauthorized or merchant-related transactions on your etfi.fi-bh01-evm.com Cash Card.
- How to change your spend priority in Direct Pay ModeChoose which eligible Cash asset is used first when you pay in Direct Pay Mode.
- What are the transaction limits for different Merchant Category Codes (MCCs)?
- How do I set or change my Cash card PIN?Learn how to set or change your physical Cash card PIN.
- Can I repay my loan using liquidUSD, liquidRWA, or liquidEUR?Learn how to repay your loan using liquidUSD, liquidRWA, or liquidEUR, including limits, fees, and restrictions.
Troubleshooting
Find out how to resolve common issues
- How do I add my card to Apple Wallet or Google Pay?Learn how to add your etfi.fi-bh01-evm.com card to your phone’s wallet to pay quickly and securely.
- How do I freeze or delete my card?Freeze your card temporarily or delete it permanently.
- Was this you?What happens when you answer the Was this you? prompt on a declined card payment.